Professional Experience

SEAN WIESE

sean@wiese.us

Enthusiastic and dedicated professional with a wide range of experience in systems operations, application development and deployment, and customer and vendor relationships. Capable of following through on difficult issues in a timely manner and quickly learning new technologies. Adept at prioritizing, problem solving, multitasking, status reporting, and communicating across all levels of an organization. Excels at working in fast-paced environments independently and as a team member. Self-motivated initiator with strong communication, time management, analytical and organizational skills.

“Sean combined great technical knowledge with great business practices and therefore was a great asset to the New Edge Networks IT Team. Sean handled many technical projects that included personnel from the technical teams, business teams and with outside partners and did so in a fine fashion.” Jim Wilson, VP of IT, New Edge Networks

Areas of Expertise:

  • Business Operations
  • Project Management
  • Vendor Relations
  • Team Development
  • Customer Service
  • Process Analysis

Wiese Consulting – Owner

Vancouver Washington based small business marketing company.

Working to help small business owners identify and engage their local customers both online and offline.

See the Wiese Consulting website for more www.wiese.us

Interactive Project Manager, Pop Art, Portland, OR July 2009 – Sep 2009

  • Worked with multiple agencies and internal client groups to develop scope of work
  • Identified process improvements within the clients department

Business Project Manager, HSBC, Tigard, OR 2007 – Jan 2009

  • Project manager for monthly and ad hoc mailing initiatives
  • Managed information flow to both business and technical business groups
  • Identified and helped implement process improvements
  • Gathered system requirements for new marketing initiatives

Systems Analyst / Programmer III, Century Tel, Vancouver, WA 2005 – 2007

  • Production support for business critical systems.
  • Daily trouble ticket investigation and resolution.
  • Managing system upgrades and new system installs.

New Edge Networks, Vancouver, WA 2000 – 2005

IT Project Manager 2005

  • Managed implementation of multiple projects from both IT and Business groups.
  • Interacted with internal and external customers and vendors.
  • Worked closely with business groups to provide issue resolution and delivery of projects.
  • Developed and oversaw QA script and UAT testing.

Service Escalation Manager 2003 – 2005

  • Fielded service escalations from both internal and external customers.
  • Groomed and managed new vendor relationships.
  • Scoped and implemented process changes for various operational departments.
  • Provided vital metrics from across the company for executive reporting.
  • Worked with IT department to implement automation within the CRM to improve operational workflow.

Application Administrator 2000 – 2003

  • Administered EDI based application for service department to facilitate orders with ILEC partners.
  • Project managed continual overlapping upgrades from vendor and ILEC partners.
  • Managed relationships with vendor, partners, and internal customers.
  • Worked to integrate software solution by developing technical requirements.

EDUCATION

M.B.A., Keller Graduate School of Management, Portland, OR 2006

  • Focused on Marketing and Business Development classes

B.S. (Telecommunications Management), DeVry University, Kansas City, MO 2000